Contact & Support

Customer Portal - your gateway to IATA

The Customer Portal is your one-stop platform to anything Aider Services. It allows you direct access to Aider Services , contains tailored information on all of the Aider Products, and enables you speak directly to one of our representatives via live chat or queries. Signing up is easy, instant, and free.

Get the info you're looking for

Get support on any question through live chat or queries. Login now or signup to get instant access to our customer service.

Get the info you're looking for

Get support on any question through live chat or queries. Login now or signup to get instant access to our customer service.

Get the info you're looking for

Get support on any question through live chat or queries. Login now or signup to get instant access to our customer service.

Other helpful links

Travelers and IATA - our pages specifically dedicated to all questions related to air travel, such as traveling in COVID times, baggage requirements, traveling with pets, etc.
Report an information security concern - a fraudulent e-mail, check the validity of an e-mail, etc.
Report a problem with this website to the webmaster - make sure to include the address of the page you experience issues with. If the issue does not concern the main IATA website, please address your query to the relevant team using the support option in our Customer Portal.